Who we are
We, us, the company, www.alstoncumbria.com or Apartment No. 6 is managed by TMF Ltd. Communicate with us via our contact page or email info@alstoncumbria.com
By contacting us, using our services or visiting our website which is owned and controlled by us, you are accepting and consenting to the practices described in this policy unless you request otherwise.
Information we may collect from you
When visitors leave comments on our site contact form we may collect the data shown in the completed text fields and also the visitor’s IP address and browser user agent string to help spam detection.
Information you give us
You may give us information by completing a contact form on our website or emailing us from our website, phoning or corresponding with us and/or making a booking. The information you give us may include your name, address and contact details, financial information and during certain circumstances health information.
We do not share this information outside of ‘the company’ unless you have given us permission to do so because you are interested in additional services or at the lawful request of a government or police authority. The information you have given us is used for the purposes of responding to your enquiry or making a booking for you.
Information we may collect about you
We may collect the following information from visitors to our site.
- technical information including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, operating system and platform.
- information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our site including date and time, pages you viewed, searched for and response times. Also download errors, length of visits and page activity may be recorded.
- this information is used to monitor our site and to improve its functionality for visitors.
Cookies
We may currently, or in the future, use cookies on this website. A cookie is a small file of letters and numbers that is stored on a website visitor’s browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
The different kind of cookies we may use:
- strictly necessary cookies. These are cookies that are required for the operation of a website, for example they may enable a visitor to log into a secure area of a website to use a shopping or booking facility.
- analytical/performance cookies. These are cookies that allow us to recognise and count the number of visitors that visit our site. We can also see how visitors move around our website. This helps us to improve the way our site works by ensuring visitors are finding what they are looking for more easily.
- functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you.
- targeting cookies. These cookies record your visit to our website, the pages you have visited and the links that you have followed. We may use this information to make our website more interesting and relevant to visitors.
You can block cookies on your computer by activating the appropriate settings in your web browser software. If you use your browser settings to block all cookies (including essential cookies) it is possible that you may not be able to access all areas of our website.
Google Analytics
We use Google Analytics on this website to monitor website usage and evaluate our marketing. Google Analytics uses cookies to track visitors and collect information in an anonymous form about our site usage. We use this information to improve our site.
Third Party Sites
Please note that third parties such as advertising, business, accommodation hub and tourism networks may also use cookies over which we have no control.
Content from other websites
Articles on this site may include embedded content (images, articles, etc.). Such information from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Links to other websites from our website for visitor information purposes does not mean that we endorse or support those businesses nor do we have any knowledge of their data collection processes or marketing practices. The above advice applies when visiting an external website via a link from our website.
Who we share your data with
We do not share your data with companies external to TMF Ltd unless you have specifically requested us to do so in order to provide you with information, make a booking or a provide service.
NOTE: Visitor comments and requests on our contact form may be checked through an automated spam detection service.
How we use your information
We use the information you give us to:
- communicate with you about your enquiry or booking.
- administer our services and process a payment for a booking (specific Terms and Conditions of business are provided at the time of booking).
- let you know about changes to our business.
- ensure that content from our website is presented in an effective way for your device or platform.
If you have opted in to receive information from us we may:
- communicate with you about your enquiry or provide information about the local area or our services.
- let you know about changes to our business or other services we offer.
- ensure that content from our website is presented in an effective way for your device or platform.
- if you have opted in to receive a newsletter from us we may use a third party processor (such as Mailchimp) and that would require us to share some of your information with them.
Where we store your personal data
The information you provide us with for the purposes of enabling us to perform our business service to you or permitting us to market our business to you is stored in the UK on a secure server. The information is retained by us only for as long as necessary for us to complete the services you have requested and to comply with business transaction record keeping law.
Whenever we communicate with you via the email please remember that the internet is not completely secure. We cannot guarantee the security of your data transmitted to us or to our site via the internet such transmission is made at your own risk.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the right to ask us not to process your personal data for marketing purposes. If you have previously opted in to receiving newsletters or marketing emails you have the right to contact us and change your mind.
© Copyright TMF Ltd
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